job discriptions

To explore positions that are currently open at 1st NationWide, please email your resume and a brief cover letter with salary requirements.
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OUR POSITION DESCRIPTIONS:
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Job Title: Collection Representative
Job Description: Contacts debtors whose accounts have been placed for collection to negotiate acceptable recovery procedures based on current strategies and regular training. Opportunity to pursue different career paths - high volume or high value accounts in commercial, retail, individual desks. Initiates requests for correspondence as appropriate. Updates customer account records in a very current, user-friendly and comprehensive computer system with many automated support functions. Discuss problem accounts with supervisor and recommend appropriate action to resolve. Ability to advance in the organization is based upon clear written individual goals and collection achievements

Required Skills: HS diploma or equivalent required. One year of collections experience or 3 years of direct sales, telemarketing or customer service experience preferred. Strong negotiation and communication skills a must.

Compensation: Competitive hourly rate with commission schedule for every collection. We offer generous collection based incentives.
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Job Title: Collector
Job Description: Contacts debtors whose accounts have been placed for collection to negotiate acceptable debt recovery procedures based on current strategies reinforced with regular training and supervisory assistance. Opportunity to pursue different career paths - high volume or large balance desks in commercial, retail, individual accounts. Initiates correspondence to debtors as required. Updates customer account records in a very current, user-friendly and comprehensive agency software system with many automated support functions. Discuss problem accounts with supervisor and recommend appropriate action to resolve. Ability to advance in the organization is based upon clear written individual goals and collection achievements. Candidates must have experience in 1st party collections.

Required Skills: HS diploma or equivalent required. Strong negotiation and communication skills a must. Previous collections experience is essential. Must possess good organizational and communication skills.

Compensation: Competitive hourly rate with commission schedule for every collection. We offer generous collection based incentives. We have a series of clear progression programs to increase your earnings as you improve your collections prowess. There are also opportunities to move into supervisory positions if your work-style indicates a talent for managing.

Positions Available:

Job Title: Account Manager Sales - Payment Acceleration Services/Collection Services
Job Description: We seek the services of a sales professional for a profitable and productive collections service that is a proven success. Great upside, participation as a percent of volume and collection. If you are self motivated and are genuinely a business professional contact us. We seek an intelligent skilled sales partner. Report directly to the owners and be part of an exciting team, and START AT THE TOP! Unlimited growth opportunity. We want you to make a great deal of money and offer a generous compensation program, a major portion of which is based solely upon your personal performance. Ability to prospect and close profitable, high volume accounts in any or all of the following industries: service, commercial, government and /or financial. This is an excellent opportunity for a talented, experienced and well motivated individual who wants to excel and be part of a rapidly growing company!

Experience: 3-5 years sales experience in the financial or service industry sectors. Established contacts and computer literacy a must. A proven track record of closing profitable high volume clients locally, regionally or nationally.

Compensation: $85k-100k as a target for the first year based on commissions and an additional bonus as a percentage of collections.
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Job Title: Collection Supervisor
Job Description: Seeking qualified candidate for our expanding Corporate Division which is growing a 6 seat consumer collection department. This person should have great communication skills. We are successful at generating business; we are focusing on profitability. You will report directly to the President. The projected growth of the company is quite significant. Must have solid collection experience and some supervision or management of a collection activity.

Required Skills: Collection experience, training experience, supervisory experience. Knowledge of managerial systems and controls is essential. We seek a person to join our team, to help build our team, to lead by example, and to earn the privilege of leading our team. The ideal candidate must have strong motivational and organizational skills, be results oriented, skilled in training and developing both experienced and non-experienced collectors. Great communication skills will help our Supervisor to be a great motivation for others. We seek a self motivated individual willing to get involved in return for a management opportunity. Basic computer literacy is essential (word processing, email, use of industry tools such as skip tracing software, use of the Internet and familiarity with one or more automated collection software packages is essential.

Compensation: Starting compensation program is negotiable but will include a competitive base and commission on own collection plus override on the collections of the assigned collectors. The right person will be willing to go through the growth process of being a working supervisor (collections responsibility and supervisory responsibility) and will have opportunities for elevation of the compensation plan and level of responsibility as personal reliability, leadership, management skills and team productivity is proven.
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Job Title: Collection Manager
Job Description: Retail and service collection department. This person should have great communication skills. We are successful at generating business; we are focusing on regular collection of accounts and the profitability that will result. You will report directly to the President. The projected growth of the company is quite significant. We will not grow too quickly or too carelessly! Must have collection experience of which several years must be in supervision and management.

Required Skills: Collection experience, training experience, supervisory experience and managerial experience is essential. Knowledge of managerial systems and controls is essential. We seek a person to join our team, to help build our team, to lead by example, and to earn the privilege of leading our team. The ideal candidate must have strong communication, motivational and organizational skills, be results oriented, skilled in training and developing both experienced and non-experienced collectors. We seek a self motivated individual willing to get involved in return for a management opportunity.

Compensation: Negotiable, we share earnings from collections and seek an individual who will hit the ground running and define their compensation plan out of the collections they generate themselves and through their team. The right person will be willing to go through the growth process by being a working manager at the start to learn the systems and to help the collection effort. There is a definite promotion opportunity, if the results and chemistry are a fit with the Agency owners! Starting compensation program is negotiable.
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Job Title: Outsource Account Manager
Job Description: The Outsource Account Manager will be responsible for the following:

Managing the day-to-day operations of one or more outsource partners to ensure that all needs are met on both sides and that all contractual stipulations are adhered to. Direct activities relating to service levels and see to it that performance commitments are maintained and improved. Develop and manage implementation project plans for additional support services. Drive efforts to improve quality and service levels. Champion Outsource Partner to make known their strengths and improve their weaknesses. Find ways to share knowledge and bridge communication gaps across sites. Communicate process changes to Outsource partner(s) and ensure that they are prepared with training, tools, etc. Provide on-going quality assessments for Outsource call centers, testing for appropriate practices and procedures. Serve as single point of contact for escalation's and drive resolution through matrix management of key internal and external support teams. Minimize these escalation's to achieve contact rate goals. Work with Director, Outsource Support Relations, to prepare and conduct quarterly Business Review and ongoing quality summits to ensure high quality and value for Excite@Home customers.

Qualification Required: Requires prior call center experience and management of outsource support that includes effectively managing projects from inception through completion, managing cross-departmental relations, vendor relations and relationships with outside companies. Also, must be familiar with Implementation Methodologies, Tools, and Best Practices. The ability to lead and direct multiple teams to meet deadlines is also a must. Requires superior interpersonal, communication and negotiating skills. Must have excellent written skills that can tailor communications to any audience. Must be self-directed, able to work under pressure and capable of multitasking, managing several ongoing and varying projects / tasks at a time.

Qualifications Preferred: BS/BA degree or comparable training in operations management, with at least 5 years of related management experience in computer, data communications or related operations field. Professional work experience with a DSL service provider, national level Internet access provider or cable TV provider is highly desirable. Minimum 15% travel is required
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Job Title: Outsource Data Analyst/Developer
Job Description: The Outsource Data Analyst/Developer will be responsible for the following:

Serve as single point-of-contact for all report related issues for our Tier I and Tier II Outsource Partners. Work w/ Outsource Tools Specialist to develop and maintain tools performance benchmark tests in RWC as well as all Outsource sites. Work cross-functionally to represent Outsourcing in the development and maintenance of reports. Conduct regular quality audits to ensure outsource vendor reports are facilitating maximum customer satisfaction. Work with Oursource Account Manager(s) to ensure the reporting related needs of their vendors are met. Development and maintenance of reports, customized scripts, and data cubes from account, trouble ticketing, telecom and other databases, using Crystal Reports 7.0/Crystal Info 7.0 and SQL+. Produce SQL queries to support data mining efforts Assessment of departmental systems and procedures, leading to discovery and redress of inefficiencies. Assist with migration to web-based data distribution and automation.

Qualifications Required: Familiarity with NT/Win95 environments required, top-shelf Excel and MS Access (or equivalent) skills, experience with Crystal Reports design tool a strong plus, experience with Crystal Info v.7.0 and/or data cubes a strong plus. Experience with html and web development and exposure to SQL and Oracle database architecture a strong plus. Must have excellent written skills that can tailor communications to any audience. Must be self-directed, able to work under pressure and capable of multitasking, managing several ongoing and varying projects/tasks at a time.

Qualifications Preferred: BS in computer science, math, or business preferred. Exposure to call center environment and metrics a strong plus. Exposure also to Aspect, Northern or other phone switch function and telecom terminology a plus. At least 3 years of related experience in computer, data communications, or related operations field.
(Position ID 5742)
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