1st NationWide assists companies and organizations with large volume accounts to better manage their Accounts Receivable processes. We provide outsourced business solutions that are cost-effective, results-driven and designed to expedite greater cash flow and account resolution.

Many companies such as direct marketers, hospitals, insurance companies, and subscription publishers have chosen to outsource their portfolio of overdue accounts receivable with 1st NationWide. This has enabled them to increase their company's cash flow and profitability without expending company resources such as additional staffing and process management.

1st NationWide can help manage and resolve large volume accounts for companies by providing a variety of account servicing options. These services can greatly increase the performance of revenue recovery while reducing selected A/R costs.

1st Party Notification and Customer Service
A series of customized reminder notices and phone call campaigns are customized to our client's company identity and worded appropriately to the demand intensity, balance amount, and customer characteristics you select. Each notice is mailed out and followed up with customer service "courtesy calls" to impress the seriousness of your company's claim.

These demand notices and calls are carefully balanced between maintaining goodwill with your customers and the priority of recovering the overdue amount owed to your company. This program is a good way to assess your customer's willingness and ability to pay and their interest in remaining a customer with your company. It will also distinguish and identify debtors, not customers, for 3rd party collection services.

1st Party Notification and Customer Service programs are designed as a pre-collections, payment acceleration strategy to generate inbound communications and payments from your company's debtors. Payments can be directed to your company or 1st NationWide for account resolution.

This program is very effective in delivering the highest dollar return to your company for collecting outstanding invoices, reinforcing to your customers to stay within your credit terms and measuring customer satisfaction and likelihood of customer retention.

Account Resolution and 3rd Party Collection Services
When customers have extended past your company's terms and their open invoices remain uncollected despite notices and phone calls from within your company or 1st Party Notification, accounts identified as nonpayment or refusal to pay can be transferred immediately to collection status. This is where that advantage of a 3rd party collection service comes into play.

The advantage of using a 3rd Party Collection Service is the power of a separate entity whose sole purpose is to collect money or place the burden on the customer to prove their previous payments or formalize their dispute with your company. When identified out-of-term customers are notified of their debt placement with 1st NationWide an aggressive series of mail and phone contacts are ignited by our FDCPA-trained collectors to get the debtor compliant and motivated to resolve their outstanding account balances.

There are three possible resolutions when dealing with these accounts, 1st NationWide effects payment in full, discovers any accounting glitches that did not record previous payments or issued credits made prior to the transfer of that account, or recommend write-off as a bad debt. All of these resolutions provide closure on accounts, so your company avoids wasting valuable time and resources chasing an account that should be closed or just simply won't bring in revenue.

Credit Bureau Reporting
An option available to our clients is the ability to report debtors to the major credit bureaus that have not responded to collection activities. This is a defensive move that maximizes the possibility of a successful collection over time. Reporting a negative credit remark to the credit bureaus is a serious act that may impact a debtor's ability to obtain credit, favorable credit rates or limit a debtor's ability to obtain employment for up to seven years.

Often a percentage of debtor will want to clear up a debt that appears as a collection item on their credit report, even years down the road, to avoid further negative impact on their credit worthiness.

Consulting Services
1ST NationWide has the expertise to assist your company in narrowing the accounts receivable gap, minimize credit risk and deliver immediate results to a company's bottom line. We provide consulting services to improve managerial controls and techniques to tune up your team and processes, analysis and implementation of credit granting and data management systems, along with our integrated selection of outsourced business solutions such as 1st Party Notification and 3rd Party Collection Services to accelerate and enhance each phase of the receivables cycle.